Delivery Info & FAQs
FAQs
Delivery Locations:
We provide prompt and reliable delivery services tailored to ensure your order arrives fresh and on time. We deliver across the Sydney metropolitan area, ensuring convenient access to our catering offerings.
Delivery Fees:
Delivery fees vary based on location and order size, ensuring competitive rates that reflect our commitment to service excellence. Events requiring delivery on weekends will incur a surcharge.
Universal Catering provides complimentary delivery to UTS campus locations for all orders over $150.
Ordering Cut-Off Times:
To guarantee timely delivery, orders must be placed by 2pm for next-day service, with advance notice required for larger events.
Changes to Orders:
We accommodate changes to orders made before 12pm the day prior to your event. Note, requests for changes to orders are not confirmed until you receive an order update.
Order Cancellations:
We understand that sometimes your plans may change and you need to cancel or reduce numbers. All cancellations are to be advised by email to [email protected] 48 hours prior to the catering date. Any changes or cancellations within 48 hours of the required date will be charged full price.
Minimum Order Requirements:
Depending on your location and catering needs, minimum order requirements apply to ensure quality and efficiency in service.
Dietary Requirements:
We cater to various dietary preferences and allergies, offering customisable menu options to accommodate your guests' needs. While Universal Catering will do their best to ensure your catering does not contain any of the items to which you have stated in your order that your guest(s) is allergic, we cannot guarantee your order may not contain traces of the substances of stated allergies. Universal Catering will not take responsibility for any illness caused through consumption of catering containing traces of these substances or food groups.
Setting Up Your Account:
Setting up your catering account is quick and easy. Simply follow the steps below to get started, ensuring seamless ordering and account management.
- Add the items you want to your cart
- When you've finished choosing your menu items, click on the shopping cart icon at the top right of the window
- Select whether you want your catering delivered to picked up, and add in your preferred date and time.
- Click 'Proceed to check out'
- Enter in your details
- You can choose to pay by credit card or be invoiced.
- Click on 'Place order'
- Once you place your order you will receive a email confirming your details. If you need to change or modify your order you can use the details you entered to log back into the website and make the changes you need. We accept orders and charges up until 2pm the day before your event.
- After you've placed your first order on our website you'll be able to log back in to see all previous orders, reorder the same order again, or check the status of current orders.
- For our regular customers, you can also save items as favourites, helping you save time in organising regular meetings and events!
Accessing Past Orders and Invoices:
To view details of your past orders, sign into your account via the user symbol at the top right of our website. Once you have signed in, hover over the user symbol. A drop down menu will appear, with the option to view ‘My Orders’. Click on this link will take you to a history of the orders you have placed through our website.
If you require a copy of an invoice for your order please email [email protected] and include your order number in your email request.
