Terms of Use
Confirmation of your booking
Once you have placed your order Universal Catering will send you a copy of your order via email. An email from Universal Catering confirming acceptance of your order represents confirmation of your order, unless the email states that it is a quote. If no email confirmation is received, the order is NOT accepted.
The order will be delivered and prepared as per the details in this order confirmation email. Please note that your order will arrive within a window of your requested delivery time. It is the customer’s responsibility to review the details of your order and notify Universal Catering of any omissions or corrections. You will receive a copy of your invoice via email.
Changes to your order
You are welcome to make changes to your order. However, changes made within 48 hours prior to delivery may not be accepted. Universal Catering will do its best to facilitate changes made with short notice, however, charges may be incurred.
Order cancellation and refunds
We understand that sometimes your plans may change and you need to cancel or reduce numbers. All cancellations are to be advised by email to [email protected] 48 hours prior to the catering date. Any changes or cancellations within 48 of the required date will be charged full price.
Changes and cancellation of standing orders
Changes or cancellations to customer standing orders must be made before 12pm the business day prior to delivery. More time may be required for orders over $1000. All
cancellations are required in writing to [email protected].
Food allergies
Universal Catering will do their best to ensure your catering does not contain any of the items to which you have stated in your order that your guest(s) is allergic, however that Universal Catering cannot guarantee your order may not contain traces of the substances of stated allergies. Universal Catering will not take responsibility for any illness caused through consumption of catering containing traces of these substances or food groups. We recommend the severely allergic guests supply their own food from a reliable source that can guarantee no cross contamination.
Delivery
Universal offers free delivery to all UTS City campuses for orders above $150. A delivery fee will be charged accordingly for any off site catering.
Pricing information
All menu prices exclude GST. Universal Catering will strive to maintain our prices, however, we reserve the right to alter prices without notice. Universal Catering can only guarantee pricing on accepted orders for a maximum of 4 weeks.
Invoicing
Universal Catering will issue an invoice once the order has been placed. The invoice will reflect the items and prices outlined within the confirmation email. Invoices are issued by email based on the agreed payment type and invoicing frequency terms. Please refer to payment items below for more information.
Adjustments to your order before delivery
In the event an order is missing any items, please notify Universal Catering within 24 hours of the delivery and we will adjust your invoice. We cannot guarantee an invoice will be adjusted if we are notified of a change more than 72 hours after delivery.
Payment options
Customer payments can be made via credit card using our online facility or in person using EFTPOS. UTS clients may create a corporate account and organise payment via invoice.
Payment terms (accounts only)
The customer undertakes to pay to Universal Catering all amounts in the statement of account within 14 days of the invoice, or prior to the event, whichever occurs first, unless other terms have been agreed to. Invoices are emailed to your chosen billing address during the first week of each month. EFTPOS facilities are available if you wish to pay by credit card. Please contact us on 02 9514 8887, American Express is accepted.
Surcharges
The following surcharges apply on weekends and public holidays:
Weekends: 30% surcharge on total invoice
Public holidays: 50% surcharge on total invoice
What happens when I ask for a replacement or refund?
Universal Catering in accordance with the ACCC Consumer rights:
• ask you for proof of purchase such as a receipt or bank statement
• discuss with you whether the problem is major or not. If it’s a major problem you will be able to choose a refund, repair or replacement (or compensation in the case of services). If it’s not a major problem Universal Catering will be able to choose whether they will repair, replace or refund the product, or fix the problem with the service.
• You can also visit https://www.accc.gov.au/ for more information regarding refunds and your rights.
For terms & conditions of website, see Website Terms & Conditions.
